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Help & FAQ

Questions, answered

Everything people usually ask before and after their first order. Can’t find yours? We reply within one working day.

Everything people usually ask before and after their first order. Can’t find yours? We reply within one working day.

01

Shipping

Delivery times, packing and where we send parcels.

02

Care

Dishwashers, ovens and keeping olive wood happy.

03

Returns

Returns, breakages and lifetime repair.

04

Orders

Batches, commissions and checkout.

Letters from the kiln

One short letter when a new batch leaves the kiln — about six a year. First pick of every batch, never any noise.

Visit

Studio 4, 1120 SE Alder St, Portland, OR 97214

Thu–Sat, 11am–5pm

Ketaro

© 2026 Ketaro Studio · Made slowly in Portland, Oregon

© 2026 Ketaro Studio · Made slowly in Portland, Oregon

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